Our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada.
You may not export any products purchased at the Apple Online Store. Also, there are thousands of Apple Authorized Resellers who may offer additional shipping options and can help you discover the Apple product that's right for you.
There are more than 30 Apple Online Stores in countries or regions around the globe. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Canada, please see our International Store Directory to find out if an Apple Online Store serves your country or region.
If you paid for expedited shipping and did not receive your package on time, please call Apple Sales Customer Service at English assistance is available Mon - Sun a. Pacific time. French assistance is also available Mon - Fri a. Please have your Order Number available. If you received the wrong product or it was damaged during shipping, please call Apple Sales Customer Service at Shopping Help. View all topics. Shipping Options. Shipping methods Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep.
Please note that applicable shipping fees apply to Apple Print Products. Delivers within 7 business days after shipping. Expedited Shipping — Delivers within 4 business days after shipping. Shipping charges are based on the total weight of the order. Delivery to the northern territories may take more than 4 business days.
Scheduled Courier Delivery Delivers on the same day, within two hours available during business hours on selected items, to certain postal codes.
Shipping costs Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. We keep you informed Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Apple Store Pickup. What's Next? Order Acknowledgement The order acknowledgement email provides a summary of the items on your order.
Shipment Notification If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. The items on your order will be dispatched as soon as they become available. Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched.
You can find your delivery estimate on your Order Confirmation email and online by clicking Account at the top of the page and selecting Track an Order. All estimates are based on business days unless otherwise stated.
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible. If you have yet to receive your dispatch notification email you can update your details online via our Order Status website.
If you are unable to modify your delivery details here, please contact Apple Store Customer Service. For carrier deliveries you can track the status of your order via online Order Status , 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or click here.
For postal deliveries order status tracking is not available. On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery. Depending on your payment method and the status of your order you can:. If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building. If your order is being delivered to someone else in the UK, you may want Apple to let them know that it is on its way.
During checkout, simply enter the recipient's email address in the "Email Address optional " field within the ship-to section.
The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order. Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card.
You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address. If your order has passed the scheduled delivery date in your dispatch notification email, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
You can track your order by clicking Account at the top of the page and selecting Track an Order. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact Apple Store Customer Service. If you have received your order and find that it is damaged, please call Apple Store Customer Service. In case of any damage to your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you.
We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately.
If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact Apple Store Customer Service. Within days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our Order Status website.
If your order has not yet been dispatched, you can cancel your order on our online Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service.
Please note that you may be liable for a return transportation charge. Returns can be arranged via our Order Status website. Please visit our Step-by-Step Guide to learn how to return an item online.
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software package is unopened.
Gift cards are not eligible for return. This option is in addition to your consumer rights to return defective products. To find out more about returns and refunds, please click here. You can shop for friends and family in 15 European countries — no matter where you live. Visit the local store of the country where you want your products delivered and place your order. For fast, easy ordering and expert advice, just call the Apple Online Store on Thanks for shopping at the Apple Online Store.
You may contact Apple by mail at the registered address above, by freephone on from Mon-Fri , Sat-Sun , or by email at contactus. As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple, unless you have chosen to pick up a product from an Apple Store using Apple Store Pickup, in which case, please click here to see the Apple Store Pickup Terms.
The Privacy Policy and Terms of Use also apply. You need to be at least 18 years old to place orders on the Apple Store. Return To Top. You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the Apple Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product s , or from the date of conclusion of the service contract.
If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract.
Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection.
Apple processes orders in approximately 45 minutes from the time you place your order. In stock products take the least amount of time and can be shipped on the same day or the following business day. Custom configurations can take one to four weeks, depending on the demand. When you order items from Apple, you may receive your order on or earlier than the estimated shipment date provided on the order status page.
After placing an order, you will receive an Order Acknowledgement email that contains your order details, shipping, and delivery estimates. The estimated shipment date is connected to the lead time you were provided with when placing your order.
The lead time on the other hand is in business days Monday to Friday only with Federal Reserve holidays excluded. While Apple promises to deliver your order in record time, shipping dates may change following changes in supply. If there are changes to the lead time, you will be notified via email or telephone on the changes as well as the revised shipping estimate.
All you will need is to sign in using your Apple ID and password. On this site, you will get a summary of orders placed within the past 18 months.
Here, you can locate your order number, date and time that the order was placed, estimated shipping and delivery dates, as well as the status of the order among others. The shipping estimate is a timeframe within which the item will be prepared for shipment and ship from the warehouse. So, how long do Apple orders take to prepare to ship? Items on your order will ship depending on availability. The delivery estimate is the timeframe within which your order will be delivered to your shipping address.
Both shipping and delivery estimates are provided in business days. When ordering from Apple, you can pre-select a delivery time that is suitable for you.
These include:. Orders placed after 5pm will be delivered in two business days. Orders placed on Friday before 5pm will be delivered on Monday. Orders placed on Friday after 5pm, on Saturday or on Sunday, will be delivered on Tuesday.
For some addresses in Hawaii and Alaska, two-day and next-day shipping may not be available. Product availability is subject to change. You can confirm your delivery date at checkout. External factors beyond our control, such as adverse weather conditions, may cause delays to your order. Apple Delivery and Pickup. Free next-day delivery. Two-hour delivery.
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